Gadali and Ability First with Microsoft empower disability care through AI-driven workforce efficiency
Ability First Australia partnered with Gadali, working closely with Microsoft Elevate, to address frontline reporting challenges and workforce efficiency across disability service delivery, with a strong focus on reducing administrative workload and increasing time spent on direct participant support.
Sydney, Australia Disability service providers across Australia are facing mounting pressures from workforce shortages, rising operational costs, and increasing administrative demands. In response, Ability First Australia, in partnership with Gadali and Microsoft Elevate, has successfully piloted an AI powered Care App designed to reduce administrative burden, improve workforce efficiency, and enable carers to spend more time delivering -high quality, -human-centered- care.
About Gadali
Gadali is an Australian technology consultancy specialising in human-centred digital solutions across government, health, and community services. Working in close partnership with organisations and frontline teams, Gadali designs and delivers secure, scalable solutions using Microsoft technologies to improve workforce efficiency, service delivery, and real-world- outcomes.
The case study was also featured in Tech Partner and ARN News.
Clinical Assistance & Record Entry
Gadali, in collaboration with Microsoft Elevate, led a co‑design initiative to develop an AI‑powered Care App that
enables carers to capture notes through natural conversational input
automatically generates compliant shift reports
retrieves summarised, customisable shift report insights
integrates seamlessly with existing workforce flows
automatically creates tickets within patient management systems
By reducing administrative burden and improving data quality, the solution empowers frontline carers to spend ‘more time holding hands and less time holding pens’.
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